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Cookies, Graphics and Browser Security Issues
(web sales technical support)
Cookies & Graphics:
When you visit our site, our server sends your computer a "cookie." These cookies are small packets of information that identify you as a user of Arizona Theatre Company's web site. Cookies save you time by retaining your contact information. Cookies help us learn what pages on our site are most helpful to you and other users.
Cookies do not deliver viruses, and can only be read by the server that sent you the cookie.
How to turn on cookies in Microsoft IE:
- In the browser, choose Tools
- Select Internet Options
- Click the Security tab
- Click Internet, then Custom Level
- Scroll down to Cookies and choose one of the two options
How to turn on cookies in Netscape browsers:
- From the Edit menu, select Preferences
- Click Advanced
- Click to select the box labeled Accept All Cookies
- Click OK
Our site also requires that you have graphics enabled in your browser. Some of our information is presented graphically, and if you can't see these graphics, you are missing out on valuable information!
How to turn on graphics in Microsoft IE:
- In the browser, choose Tools
- Select Internet Options
- Click the Advanced tab
- Scroll down to Multimedia, then click to select the box labeled Show Pictures
How to turn on graphics in Netscape browsers:
- From the Edit menu, select Preferences
- Click Advanced
- Click to select the box labeled Automatically Load Images
- Click OK
Multiple Browsers from One Computer:
Please use only one browser window at a time (on the same computer) to hold tickets. If you open a new browser and order a different set of tickets, the tickets held in the previous browser will be released for sale to other customers. This helps us to prevent attempts to use automated programs to block other customers from getting tickets.
Error Messages:
We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets-particularly when you're vying for popular tickets to hot events. We apologize for the inconvenience. Below we've explained possible causes for error messages and how to avoid this inconvenience in the future.
Here are some explanations to common error messages, so any inconvenience will be avoided in your future purchases on Arizona Theatre Company's web site.
Cookies and Graphics
Your browser must be set to accept cookies and graphics in order for you to purchase tickets on Arizona Theatre Company's web site. Make sure your computer is set to accept cookies and graphics before you try to make a purchase.
Make sure nothing is blocking your browser from accepting cookies, which will also block Arizona Theatre Company's web site from placing your seating information in your computer's temporary memory which is necessary to purchase tickets. Check your preferences as mentioned above.
Proxy Servers
Some online service providers, such as AOL or Prodigy, use a device called a proxy server. Proxy servers save copies of sites on their server rather than connecting users to the Internet or the specific site requested. In most cases this works fine.
Using a proxy server might prevent you from purchasing tickets because you need to access our ticketing system directly. If you do not know if you are accessing the Internet through using a proxy server, contact your Internet service provider.
Access Arizona Theatre Company's web site through a direct Internet connection and not through any service using proxy servers.
Transaction No Longer Active
This error is caused by an interruption to the transaction process. During the ticket buying process, our computer or your computer lost access to our ticketing systems. Receiving this error means that your request did not make it to the ticketing system.
Please resubmit your ticket request and try again.
Too Much Time Has Elapsed Before We Received Your Information
This error is caused when the ticketing system releases your seats because the transaction took too long. You only have five minutes to purchase tickets after the web site shows you what seats are available to you.
A slow Internet connection may cause this error. You might try disconnecting and then reconnecting to your Internet provider to improve the speed.
Please resubmit your ticket request and complete your order within five minutes.
If you are still having trouble we can recommend the following web sites for more help:
For Microsoft Products: http://support.microsoft.com
For Netscape Products: http://help.netscape.com
For Firefox Products: http://support.mozilla.com
Special Thanks to ATC’s Full Season Sponsors
I. Michael and Beth Kasser
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